POLICIES

For the safety and comfort of all guests, Sky Nails reserves the right to refuse service to anyone who:
– Has a visible nail or skin condition that may be contagious.
– Has open wounds, sores, or infections in the treatment area.
– Exhibits rude, aggressive, or inappropriate behavior toward staff or guests.
– Has a medical condition that may be negatively affected by nail services.

Please ensure your preferred payment method is ready before your service begins.
– Accepted payments: Cash, Visa, Mastercard, Discover, and Sky Nails Gift Certificates.
– No checks accepted.
– Failure to pay for a completed service may result in legal action for theft of service.
– All sales are final. No refunds or exchanges after service is rendered.

Your appointment time is reserved exclusively for you.
– 24+ Hours Notice: No cancellation fee.
– Same-Day Cancellation or Reschedule: Charged 50% of the booked service(s).
– No-Show: Charged 100% of the booked service(s).
– Late Arrivals (10+ minutes): Appointment may be shortened or forfeited.
– A credit card is required to secure all appointments.
We appreciate your understanding and respect for our team’s time.

We take pride in our work and strive for your satisfaction.
If you experience any issue with your gel or acrylic nails, please contact us within 3 days of your original appointment.
We will gladly make necessary corrections at no charge if the issue is due to technician error.

Not covered under this guarantee:
– Regular polish (no warranty).
– Damage caused by daily activities, blunt force, biting, picking, or improper aftercare.
– Nails serviced or altered at another salon.
– Chemical exposure without gloves.

All sales and services are non-refundable.
If you are dissatisfied, please notify us before leaving the salon or within 3 days to allow for adjustments.
Refunds will not be issued once you have left the salon or after service completion.

– Children: Only children receiving services may stay in the salon. Kids under 10 must be accompanied by a supervising adult.
– Personal Belongings: Sky Nails is not responsible for lost or damaged items.
– Cell Phones: Please keep phones on silent or vibrate and avoid loud conversations.
– Health Precautions: We do not use blades or sharp tools to remove skin or calluses.
– Weight Limit: Spa chair maximum capacity is 250 lbs for safety reasons.

– Non-refundable and non-exchangeable.
– Treated as cash; lost or stolen certificates will not be replaced.
– Cannot be redeemed for cash or canceled once issued.
– Must be used before the expiration date.
– The holder is responsible for the safety and use of their certificate.

For your safety, waxing services cannot be performed on clients using Accutane, Retin-A, or Antibiotics.
Please allow at least 24 hours before sun exposure after waxing to prevent irritation.

Pets are not allowed inside the salon, except for certified service animals as permitted by law.
This helps maintain a clean and allergy-safe environment for all guests.

If you have any questions or feedback about your service, please contact our management within 3 working days.
We are committed to providing fair and professional resolutions.

By receiving services at Sky Nails, you acknowledge and agree to these policies.
These guidelines are designed to ensure a pleasant, safe, and professional experience for both our clients and staff.

Thank you for choosing Sky Nails. Your satisfaction and safety are our top priorities.
We appreciate your trust and continued support!